What if I have a claim?

Q: I’ve been in an accident – what now?

A: Start by reporting your claim to your insurance carrier. They need to know:

When the accident occurred
Where the accident occurred (be as specific as possible)
How the accident happened
What kind of vehicle or vehicles were involved (including the year, make, and model)
A description of the damage on each vehicle
The names and contact information of people involved in the accident
the extent of any injuries to people involved in the accident
The names and contact information of anyone who witnessed the accident
The name of the law enforcement agency that responded and the police report number, if police were contacted

Q: I have damage to my property – what now?

A: Call your insurance carrier and let them know:

When the incident occured
A general description of what happened
The location of the damaged property and what was damaged
The condition of the home and if it is still livable
If temporary repairs are needed
If the fire or police department was contacted, which department responded and any report number
Your contact information and the best time to reach you

Q: Do I need to protect my home from further damage?

A: Yes, once it is safe to do so, it is your responsibility to protect your property from further damage.

Arrange for reasonable temporary repairs such as boarding up broken windows, covering the roof, and removing debris
Keep a list of any temporary repairs you make to document the damage, and make sure to keep your receipts
If possible, place damaged items in a secure area where they can be inspected; If you are unsure about an item, include it with the damaged property
If you have fire or smoke damage, do not try to clean the damaged items; Sometimes cleaning things without the proper equipment can cause more damage.

Our Insurance Carriers

Click on a logo to visit their claim site

Insurance Carrier	Claim Number	Claim Website
Alfa Insurance	1-877-584-7466	https://www.alfapolicy.com
Atlas General Agency	1-866-522-0361	Email: atlasclaims@atlasgeneral.com
Centauri Insurance	1-866-215-7574	http://centauriinsurance.com/claims/
Columbia Lloyds Insurance Company	1-800-275-6768	http://www.columbialloyds.com/file-a-claim
Cypress Insurance Group	1-888-892-9773	Cypress Insurance Group
Encompass	1-800-588-7400	http://www.encompassinsurance.com
Hanover Insurance Group	1-800-628-0250	http://www.hanover.com/claims.html
The Hartford	1-800-243-5860	http://www.thehartford.com/service/
Homeowners of America	1-866-407-9896	http://hoaic.com
Imperial Fire & Casualty	1-800-960-7777	https://my.imperialfire.com/
Kemper	1-888-252-2799	https://www.kemper.com
MetLife Commercial	1-855-500-3695	Email: MetlifeServiceCenter
MetLife Home and Auto	1-800-854-6011	https://www.metlife.com
Mission Select Insurance	1-800-780-6941 (opt 3)	https://www.missionselect.com
National Lloyds Insurance Company	1-800-777-3636	Email: claims@natlloyds.com
Philadelphia Insurance	1-800-765-9749	https://www.phly.com/
Safeco Home and Auto	1-800-332-3226	http://www.safeco.com/claims-center
Safeco Roadside Assistance	1-877-762-3101	http://www.safeco.com/roadside-assistance
Southern Vanguard	1-888-362-8428	http://www.rhpga.com/report-a-claim/
South & Western	1-800-492-5351	https://www.southandwestern.com
State Auto Insurance Companies	1-800-766-1853	http://www.stateauto.com/submitclaim/
Stillwater Insurance Company	1-800-220-1351	Email: claims@stillwaterinsurance.com
Wellington	1-800-477-6465	Email: claims@wellingtoninsgroup.com