What if I have a claim?
Q: I’ve been in an accident – what now?
A: Start by reporting your claim to your insurance carrier. They need to know:
- When the accident occurred
- Where the accident occurred (be as specific as possible)
- How the accident happened
- What kind of vehicle or vehicles were involved (including the year, make, and model)
- A description of the damage on each vehicle
- The names and contact information of people involved in the accident
- the extent of any injuries to people involved in the accident
- The names and contact information of anyone who witnessed the accident
- The name of the law enforcement agency that responded and the police report number, if police were contacted
Q: I have damage to my property – what now?
A: Call your insurance carrier and let them know:
- When the incident occured
- A general description of what happened
- The location of the damaged property and what was damaged
- The condition of the home and if it is still livable
- If temporary repairs are needed
- If the fire or police department was contacted, which department responded and any report number
- Your contact information and the best time to reach you
Q: Do I need to protect my home from further damage?
A: Yes, once it is safe to do so, it is your responsibility to protect your property from further damage.
- Arrange for reasonable temporary repairs such as boarding up broken windows, covering the roof, and removing debris
- Keep a list of any temporary repairs you make to document the damage, and make sure to keep your receipts
- If possible, place damaged items in a secure area where they can be inspected; If you are unsure about an item, include it with the damaged property
- If you have fire or smoke damage, do not try to clean the damaged items; Sometimes cleaning things without the proper equipment can cause more damage.
Our Insurance Carriers
Click on a logo to visit their claim site
| Insurance Carrier | Claim Number | Claim Website |
|---|---|---|
Alfa Insurance |
1-877-584-7466 | https://www.alfapolicy.com |
Atlas General Agency |
1-866-522-0361 | Email: atlasclaims@atlasgeneral.com |
Centauri Insurance |
1-866-215-7574 | http://centauriinsurance.com/claims/ |
Columbia Lloyds Insurance Company |
1-800-275-6768 | http://www.columbialloyds.com/file-a-claim |
Cypress Insurance Group |
1-888-892-9773 | Cypress Insurance Group |
Encompass |
1-800-588-7400 | http://www.encompassinsurance.com |
Hanover Insurance Group |
1-800-628-0250 | http://www.hanover.com/claims.html |
The Hartford |
1-800-243-5860 | http://www.thehartford.com/service/ |
Homeowners of America |
1-866-407-9896 | http://hoaic.com |
Imperial Fire & Casualty |
1-800-960-7777 | https://my.imperialfire.com/ |
Kemper |
1-888-252-2799 | https://www.kemper.com |
MetLife Commercial |
1-855-500-3695 | Email: MetlifeServiceCenter |
|
MetLife Home and Auto |
1-800-854-6011 | https://www.metlife.com |
Mission Select Insurance |
1-800-780-6941 (opt 3) | https://www.missionselect.com |
National Lloyds Insurance Company |
1-800-777-3636 | Email: claims@natlloyds.com |
Philadelphia Insurance |
1-800-765-9749 | https://www.phly.com/ |
Safeco Home and Auto |
1-800-332-3226 | http://www.safeco.com/claims-center |
|
Safeco Roadside Assistance |
1-877-762-3101 | http://www.safeco.com/roadside-assistance |
Southern Vanguard |
1-888-362-8428 | http://www.rhpga.com/report-a-claim/ |
South & Western |
1-800-492-5351 | https://www.southandwestern.com |
State Auto Insurance Companies |
1-800-766-1853 | http://www.stateauto.com/submitclaim/ |
Stillwater Insurance Company |
1-800-220-1351 | Email: claims@stillwaterinsurance.com |
Wellington |
1-800-477-6465 | Email: claims@wellingtoninsgroup.com |
When you have a claim, give us a call so we can let you know what to expect, GTX Insurance Services, LLC
(281-656-6599)